Last Updated: June 11, 2026
Introduction
Revulance ("Revulance," "we," "us," or "our") provides a software platform that helps agencies and businesses manage customer relationships, send review request emails, and track email engagement. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and services (collectively, the "Service").') }}
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.
Information We Collect
We collect information in the following categories:
Account Information
When you register or are invited to the Service, we collect information such as your name, email address, password (stored in hashed form), role, and account preferences.
Business Information
We collect business profile details you or your organization provide, including business name, agency affiliation, Google review links, reply-to email addresses, Brevo API credentials, sender details, email templates, and campaign settings.
Customer Information
Users may upload customer records to the Service, including names, email addresses, phone numbers, service dates, and related metadata. This information is uploaded at the direction of the business or agency using the Service.
Usage Data
We collect information about how the Service is accessed and used, including pages viewed, features used, business switching activity, import activity, and actions taken within the platform.
Log Data
Our servers automatically record log data such as IP address, browser type, operating system, referring URLs, timestamps, and error logs. We use this data for security monitoring, troubleshooting, and platform performance.
How We Use Information
We use collected information to:
- Provide, operate, and maintain the Service
- Send review request and reminder emails on behalf of businesses through integrated email providers
- Track email engagement events such as delivery, opens, clicks, bounces, and unsubscribes
- Improve platform performance, reliability, and user experience
- Provide customer support and respond to inquiries
- Monitor for security incidents, abuse, and unauthorized access
- Comply with legal obligations and enforce our terms
Customer Data
Businesses and agencies using Revulance may upload customer data to manage review request campaigns. Users are responsible for ensuring they have a lawful basis to collect, upload, and use customer data within the Service.
Revulance acts as a service provider processing customer data on behalf of the uploading business. Customer data uploaded to the Service remains owned by the business or agency that uploaded it. We process this data only to provide the Service as instructed by the account holder.
Third-Party Services
We use third-party services to operate the platform, including:
- Brevo — Transactional email delivery, webhook event tracking, and platform invitation emails where configured
- Hosting providers — Application hosting, database storage, and infrastructure services
- Analytics services — We may use analytics tools in the future to understand platform usage. If implemented, this policy will be updated accordingly.
These third parties may process data according to their own privacy policies. We encourage you to review the privacy practices of any integrated services you connect to Revulance.
Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect information, including:
- Encryption in transit where applicable (such as HTTPS/TLS for web traffic)
- Password hashing for user credentials
- Role-based access controls limiting data access by user type and business assignment
- Webhook authentication tokens for inbound email event processing
No method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
Data Retention
We retain information for as long as your account remains active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.
Upon account termination or a verified deletion request where applicable, we will delete or anonymize personal information within a reasonable timeframe, except where retention is required by law or legitimate business purposes such as backup integrity and audit logs.
Children's Privacy
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can take appropriate action.
Changes to Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes may be communicated through the Service or by email where appropriate. Continued use of the Service after changes become effective constitutes acceptance of the updated policy.
Contact Information
If you have questions about this Privacy Policy or our data practices, contact us at:
Revulance
Email: privacy@revulance.com
Website: https://revulance.com